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Terms


About Us

Gerald Simonds Healthcare Ltd. is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the Contact Us page.
 
Our Contact details:
Gerald Simonds Healthcare Ltd.
9 March Place, Gatehouse Way, Aylesbury, Buckinghamshire, HP19 8UA, United Kingdom
Phone: 01296 380 200
Fax: 01296 380 279
Email: webenquiry@gerald-simonds.co.uk
GB VAT Number 479 2894 79
Company Number 2195369


Making a Purchase Online

Not all of the products on our website are available to buy online as wheelchairs and some specialised seating require a demonstration and assessment prior to order. You can arrange a demonstration easily with us by clicking the Arrange a Demo button on the product pages.

All products available to buy online will have a Buy Now button and an Add to Basket option on the product page too. Making a purchase could not be easier. After you have finished your selection and checked your Basket, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.


Delivery Schedule

Where possible we will deliver your order right away. We will normally send your order to you in 2-3 business days. You will be advised if a product you have selected is not in stock and a delivery date will be provided. If we provide an estimate of time for the delivery of the product, that estimate is to be taken as a guide only. If we become aware that there is likely to be a significant delay in delivery we will, as soon as reasonably practicable, notify you of the delay and provide if possible a new anticipated delivery date. You will always be emailed with the option to cancel your order if you would rather not wait and receive a full refund.


Tax Charges

The standard rate of VAT applies unless you are entitled to claim VAT exemption.


Credit Card Security

Payments made online are taken securely via SagePay. Gerald Simonds Healthcare Ltd. will never see your bank or credit card details when you pay online


Contact Us

Please e-mail using the form available on our Contact Us page, alternatively, you can call on 01296 380 200 (International +44 1296 380 200), fax us on 01296 380 279 or write to us at 9 March Place, Gatehouse Way, Aylesbury, Buckinghamshire, HP19 8UA, United Kingdom


Changing or cancelling an order

In the case of an online order of a standard product, a cooling off period of fourteen calendar days from the date you have received the goods will be provided. If you cancel the order during a Cooling Off Period then any payment by way of deposit, part payment or full settlement taken will be returned to you.

To exercise the right to cancel, you must inform us, Gerald Simonds Healthcare Ltd, 9 March Place, Gatehouse Way, Aylesbury, Bucks, HP19 8UA, Telephone: 01296 380200, Fax: 01296 380279, e-mail: review@gerald-simonds.co.uk of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use this cancellation form, but it is not obligatory. If your products have already been delivered, then you will need to follow our returns procedure (see below).


Returns Policy

Returns Procedure

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.*

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

How to return goods

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

  • Repackage the goods in the outer packaging in which you received them, address the package to:
     
    Gerald Simonds Healthcare Ltd.
    9 March Place,
    Gatehouse Way,
    Aylesbury,
    Buckinghamshire,
    HP19 8UA,
    United Kingdom
     
    and mail the package back.

Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.


Refund policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition. Returns should be made within a reasonable time and in original, undamaged packaging.* Please see below for exceptions to this policy.

If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

Products we are unable to refund or exchange

For reasons of hygiene and safety, we cannot refund or exchange the following products unless they are faulty: *

  • mattresses
  • mattress toppers
  • cushions
  • personal grooming products

Delivery charges

Carriage costs for returned items are at the Customer's expense except in the case of errors made by the Company.

We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. We do not charge for returns. *

*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm


Privacy Policy

PRIVACY NOTICE

At Gerald Simonds Healthcare Ltd. we take privacy very seriously and are currently updating all our records and processes to ensure that we are fully meeting the data protection standards introduced by the General Data Protection Regulation (GDPR) on 25 May 2018.

We are registered as data processors with the Information Commissioner's Office (ICO).

Gerald Simonds Healthcare is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, contacting us via e-mail or over the phone or dealing with us in person; you can be assured that it will only be used in accordance with this privacy notice.

We collect and use information under the following lawful bases established by the GDPR.

Legitimate interests: the processing involves using your data in ways you would reasonably expect and which have a minimal privacy impact.

Contract: the processing of personal data is required to fulfil contractual obligations to you or you have requested us to do something before entering a contract (eg. provide a quote).

What we collect:

We may require basic information which identifies you as an individual ("Personal Information"), such as your name, email address and phone number, for example when you send us a question/request from our website, request further information on a specific product or service or place an order. We will only use such Personal Information for the purposes of providing information which you have requested, or for other purposes set out in these Terms.

We may collect the following information:

  • Name
  • Address and postcode
  • Email address
  • Telephone number
  • General enquiry information

Special Category Data:

  • Your disability

What we do with the information we gather:

We use the information we collect about you to process your requests or orders and to provide a more personalised experience. We may occasionally use the information we collect about you to send you promotional material about our products and services.

If you would rather not receive this information then you can control your subscription when submitting on-line forms or you may send an e-mail to info@gerald-simonds.co.uk.

Controlling your personal information

We do not share information with anyone without your consent unless the law and our policies allow us to do so. Your details will not be sold to any third party.

To be granted access to any information we hold, organisations must comply with strict terms and conditions covering the confidentiality and handling of the data, security arrangements and retention and use of the data.

We do not keep data for any longer than necessary and do not allow its use for any purpose other than that for which it has been collected. Should new processes be introduced into the organisation or innovative uses of the data we hold, you will be kept informed at each stage.

Requesting access to your personal data

Under the GDPR, you have the right to request access to information about you that is held by this organisation. To make a request for your personal information, contact Mr Brett Gilham who will deal with the request within 30 days.

You also have the right to:

  • object to processing of personal data that is likely to cause, or is causing, damage or distress
  • prevent processing for the purpose of direct marketing
  • object to decisions being taken by automated means and
  • in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed.

If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us to info@gerald-simonds.co.uk in the first instance. This does not affect your right to complain to the Information Commissioner's Office (ICO) (ico.org.uk).

Cookies

Our web site sets "Session" cookies, essential for the operation of the web site which are used to 'remember' session specific information only during the time that a user is using the web site. These cookies are deleted after you close your browser. No personally identifiable information is stored in these cookies once you have closed your browser and the cookie has cleared.

Google Analytics

Google Analytics uses cookies to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. These are Category 2 cookies.

For more information on the use of Google cookies visit www.google.com/policies.

AddThis

We allow visitors to our website to bookmark and share content via a number of bookmarking and social media sites like Facebook, LinkedIn and Twitter through a service called AddThis. Visitors can choose to use this service and, when this is used, AddThis assign a cookie to the visitors' web browser. These are Category 1 cookies.

For more details visit the AddThis support page at www.addthis.com/privacy.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Gerald Simonds Healthcare Ltd. reserves the right, at its discretion, to make changes to any part of the website, the information or these terms. Gerald Simonds Healthcare Ltd. may change this policy from time to time by updating this page. It is important you check this page to ensure that you are happy with any changes.


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