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Terms


About Us

Gerald Simonds Healthcare Ltd. is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the Contact Us page.
 
Our Contact details:
Gerald Simonds Healthcare Ltd.
9 March Place, Gatehouse Way, Aylesbury, Buckinghamshire, HP19 8UA, United Kingdom
Phone: 01296 380 200
Fax: 01296 380 279
Email: webenquiry@gerald-simonds.co.uk
GB VAT Number 479 2894 79
Company Number 2195369


Making a Purchase Online

Not all of the products on our website are available to buy online as wheelchairs and some specialised seating require a demonstration and assessment prior to order. You can arrange a demonstration easily with us by clicking the Arrange a Demo button on the product pages.

All products available to buy online will have a Buy Now button and an Add to Basket option on the product page too. Making a purchase could not be easier. After you have finished your selection and checked your Basket, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.


Delivery Schedule

Where possible we will deliver your order right away. We will normally send your order to you in 2-3 business days. You will be advised if a product you have selected is not in stock and a delivery date will be provided. If we provide an estimate of time for the delivery of the product, that estimate is to be taken as a guide only. If we become aware that there is likely to be a significant delay in delivery we will, as soon as reasonably practicable, notify you of the delay and provide if possible a new anticipated delivery date. You will always be emailed with the option to cancel your order if you would rather not wait and receive a full refund.


Tax Charges

The standard rate of VAT applies unless you are entitled to claim VAT exemption.


Credit Card Security

Payments made online are taken securely via SagePay. Gerald Simonds Healthcare Ltd. will never see your bank or credit card details when you pay online


Contact Us

Please e-mail using the form available on our Contact Us page, alternatively, you can call on 01296 380 200 (International +44 1296 380 200), fax us on 01296 380 279 or write to us at 9 March Place, Gatehouse Way, Aylesbury, Buckinghamshire, HP19 8UA, United Kingdom


Changing or cancelling an order

In the case of an online order of a standard product, a cooling off period of fourteen calendar days from the date you have received the goods will be provided. If you cancel the order during a Cooling Off Period then any payment by way of deposit, part payment or full settlement taken will be returned to you.

To exercise the right to cancel, you must inform us, Gerald Simonds Healthcare Ltd, 9 March Place, Gatehouse Way, Aylesbury, Bucks, HP19 8UA, Telephone: 01296 380200, Fax: 01296 380279, e-mail: review@gerald-simonds.co.uk of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use this cancellation form, but it is not obligatory. If your products have already been delivered, then you will need to follow our returns procedure (see below).


Returns Policy

Returns Procedure

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.*

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

How to return goods

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

  • Repackage the goods in the outer packaging in which you received them, address the package to:
     
    Gerald Simonds Healthcare Ltd.
    9 March Place,
    Gatehouse Way,
    Aylesbury,
    Buckinghamshire,
    HP19 8UA,
    United Kingdom
     
    and mail the package back.

Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.


Refund policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition. Returns should be made within a reasonable time and in original, undamaged packaging.* Please see below for exceptions to this policy.

If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

Products we are unable to refund or exchange

For reasons of hygiene and safety, we cannot refund or exchange the following products unless they are faulty: *

  • mattresses
  • mattress toppers
  • cushions
  • personal grooming products

Delivery charges

Carriage costs for returned items are at the Customer's expense except in the case of errors made by the Company.

We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. We do not charge for returns. *

*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm


Privacy Policy

Your Privacy

Gerald Simonds Healthcare Ltd. is committed to protecting your privacy and complies with the Data Protection laws applicable to the UK.

Gerald Simonds Healthcare Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Your details will not be passed or sold to other companies for marketing or mailing purposes.

We do use the information we collect about you to process your requests and to provide you a more personalised internet experience. We monitor web site traffic patterns and usage to help us determine which aspects are of most importance to you and to develop the web site design and its layout.

We may also use the information we collect, occasionally, to tell you about our progress and changes to Gerald Simonds Healthcare Ltd web sites. If you would rather not receive this information, please indicate your wishes when submitting on-line forms or you may send an e-mail to webenquiry@gerald-simonds.co.uk.

Cookies

Session Cookies

This web site sets "Session" cookies, essential for the operation of the web site which are used to 'remember' session specific information only during the time that a user is using the web site. These cookies are deleted after you close your browser. No personally identifiable information is stored in these cookies once you have closed your browser and the cookie has cleared.

Google Analytics

Google Analytics uses cookies to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. These are Category 2 cookies.

For more information on the use of Google cookies visit www.google.com/policies.

AddThis

We allow visitors to our website to bookmark and share content via a number of bookmarking and social media sites like Facebook, LinkedIn and Twitter through a service called AddThis. Visitors can choose to use this service and, when this is used, AddThis assign a cookie to the visitorsí web browser. These are Category 1 cookies.

For more details visit the AddThis support page at www.addthis.com/privacy.


More about Cookies

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.

Cookies do lots of different jobs,like letting you navigate between pages efficiently, remembering your preferences, and generally improve your web site experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

You can find more information about cookies by visiting www.allaboutcookies.org or www.youronlinechoices.eu

Cookies are defined in four categories:

  • Category 1: strictly necessary cookies
  • Category 2: performance cookies
  • Category 3: functionality cookies
  • Category 4: targeting cookies or advertising cookies

Category 1 - Strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Our site uses this type of cookie to enable our shopping cart, form submision and payment features.

Category 2 - Performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies donít collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to help us to improve how our website is found and works.

By using our website and online services,you agree that we can place these types of cookies on your device.

Category 3 - Functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.

The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

By using our website and online services,you agree that we can place these types of cookies on your device.

Category 4 - targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operatorís permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Our site does not use this type of cookie.

However, we do have links to other web sites. Once you access another site through a link that we have provided, it is the responsibility of that site to provide information as to how they use cookies on the respective site.


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